Information We Collect from You
When you register and use the 1040 platform, we collect several categories of information to ensure the service runs smoothly and securely. This information is divided into the following main types:
- Full name as stated on your identification document.
- Active email address and mobile phone number.
- Date of birth for age verification (18 years and above).
- Bank account or e-wallet information used for transactions in MYR (RM).
- The IP address of the device used to access the platform.
- Device type, operating system, and browser version.
- Platform usage data, including games played and session duration.
- Location information derived from your IP address for legal compliance purposes.
Payment information such as bank account numbers or FPX and DuitNow details is processed through secure, encrypted payment channels. 1040 does not store credit or debit card numbers directly on our servers.
Why We Use This Information
1040 uses collected information solely for legitimate purposes that are necessary to operate the platform effectively. The following are the primary purposes for which your data is used:
- Account management: To process registrations, verify user identities, and ensure secure access to your account.
- Transaction processing: To process deposits and withdrawals in MYR (RM) via supported local payment methods, including FPX and DuitNow.
- Customer support: To respond to user enquiries, complaints, and support requests accurately and efficiently.
- Platform security: To detect and prevent fraud, multi-account usage, and suspicious activity that could compromise the safety of other users.
- Legal compliance: To comply with Malaysian legal requirements and regulations governing online betting platform operations.
- Service improvement: To analyse aggregated, anonymised usage patterns and continuously improve the user experience over time.
We do not use your information for third-party advertising purposes or sell your data to any external entity.
Data Storage, Security, and Information Sharing
How We Store and Protect Your Data
All 1040 user data is stored on servers protected with SSL encryption and multiple layers of security. Internal access to user data is restricted to staff with a legitimate operational need, and all access activity is logged for audit purposes.
User passwords are never stored in plain text — they are processed using a robust hashing algorithm and cannot be recovered, even by platform staff. Financial transaction data in MYR (RM) is retained for the period required under Malaysian law.
Sharing Information with Third Parties
1040 does not sell or rent users' personal information to any third party for marketing purposes. We only share user information in limited, legitimate circumstances:
- To approved payment service providers (such as local banks and FPX processors) to enable transactions to be processed securely.
- To competent authorities when required by Malaysian law or a valid court order.
- To third-party identity verification services used for KYC (Know Your Customer) compliance purposes as required.
Your Rights as a 1040 Platform User
You have the right to request a copy of the personal information we hold about you. Access requests can be submitted to our support team and will be processed within a reasonable timeframe.
If any information in your account is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly in your account settings.
You may request the deletion of your account and personal data. Deletion will be processed once all pending transactions have been settled, subject to record retention requirements prescribed by law.
Policy Changes and How to Contact Us
Updates to This Privacy Policy
1040 reserves the right to update or modify this Privacy Policy at any time. Users will be notified of any significant changes via an in-platform notice or email. The "Last Updated" date at the top of this document reflects the current version in effect.
Continued use of the 1040 platform after changes are published will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal data, please reach out to us:
Email: [email protected]
You can also visit our FAQ page us for answers to the most frequently asked questions about privacy and account security. Our team aims to respond to all enquiries within a reasonable timeframe.
This Privacy Policy forms part of the overall agreement between you and 1040. Please also read Terms & Conditions and page Responsible Gaming for a full understanding of your rights and responsibilities as a user of our platform in Malaysia.
Your Privacy Protected — Your Experience Secured
Register a 1040 account with full confidence that your personal information is handled transparently, securely, and responsibly in accordance with the best data protection standards for the Malaysian market.